Internet Issues

How can I get my internet working?

The internet may stop working due to a number of reasons.

Some of the most common internet challenges:

• Provider issues
• Online issues
• Hardware issues

Provider Issues

Quite commonly, your internet connection will be disabled by your provider for regular system maintenance, ex. Shaw, Telus, etc.
Call your provider or check online for their maintenance schedule.
Good news! Regular maintenance may only pause your internet connection for 15-30 minutes.
Keep checking to see if it has reconnected every 5 minutes by using online services such as email or websites.

Advanced support:

use your phone data as a back up for immediate internet access.
• It is often possible for your phone data to be linked to your laptop or desktop for more immediate access.
• Contact an internet technical support specialist or reach us through the form below for further assistance.

Online Issues

If you have trouble reaching specific websites, the issue generally will be related to your computer.
Please go through the following steps to resolve your issue.

1. Close and restart your browser, ex. Chrome, Firefox, Safari, etc.
   • Check if any websites will load and open multiple sites.
2. Restart your computer and check if any websites will load.
3. Restart your router or modem and check if any websites will load.
4. Clear your cache (browsing history), which is generally done online from your browser’s option button or settings; then check if any websites will load.
5. Open websites from multiple browsers, such as Chrome, Firefox or Safari.

Hardware Issues

Your internet may be disconnected due to old wires, loose cables, or damaged hardware.

• Make sure your cables are securely plugged in and power lights are running correctly on the modem.
• If all the hardware appears to have no issues, unplug the computer’s power cable for 1 minute.
• Plug in the power cable and wait for all the modem lights to return to normal.
• If the lights return to normal, test your internet using online services such as email or websites.

Advanced support:

use your phone data as a back up for immediate internet access.
• It is often possible for your phone data to be linked to your laptop or desktop for more immediate access.
• Contact an internet technical support specialist or reach us through the form below for further assistance.

ADDITIONAL 24/7 SUPPORT

Please contact us anytime with your general questions.

ADVANCED SUPPORT – URGENT REQUESTS ONLY